Terms and conditions.
Scope of Services
1.1 These Terms & Conditions (“Agreement”) govern all photography, videography, and aerial drone services (“Services”) provided by MediaHaus (“the Company”) to the Client. By engaging MediaHaus, the Client agrees to be bound by these Terms.
Booking & Payment
2.1 A 50% non-refundable deposit is required to secure the project date(s).
2.2 The remaining 50% balance is due upon delivery of the final work.
2.3 Payment must be made using the methods stated on the relevant invoice or quotation.
2.4 In accordance with the Late Payment of Commercial Debts (Interest) Act 1998 (as amended), MediaHaus reserves the right to charge interest on overdue invoices at a rate of 8% above the Bank of England base rate, accruing daily from the due date until payment is received in full.
2.5 MediaHaus is also entitled to charge a fixed compensation fee and recover reasonable debt recovery costs as permitted under the Act.
2.6 MediaHaus reserves the right to withhold/revoke delivery of any media until payment has been made in full.
2.7 Retainer package payments must be paid on the 1st of each month and do not require a deposit.
Cancellation & Rescheduling Policy
3.1 Cancellations or reschedules must be made in writing.
3.2 The following terms apply:
Cancellation within 48 hours of the scheduled shoot with no reschedule: The full project fee is payable.
Cancellation within 48 hours of the scheduled shoot with an agreed rescheduled date: The Client will be charged 50% of the project fee.
Cancellation within 24 hours of the scheduled shoot with or without an agreed rescheduled date: The full project fee is payable.
3.3 Travel and accommodation costs: If MediaHaus has already incurred non-refundable travel or accommodation expenses, these will be charged in addition to the above cancellation fees.
3.4 In the event of cancellation by MediaHaus (including but not limited to; illness, weather, or safety concerns), the Client will be offered a rescheduled date or a full refund of any fees paid.
Scheduling & Client Obligations
4.1 The Client is responsible for ensuring that client-chosen location(s) are accessible and that permission to operate has been granted.
4.2 If the Client or their representatives fail to appear or are unprepared at the agreed time and location, MediaHaus reserves the right to charge the full project fee.
Drone Operations
5.1 All drone work will comply with UK Civil Aviation Authority (CAA) regulations.
5.2 Flights are subject to weather, airspace, and safety conditions.
5.3 If drone operations cannot proceed due to unsafe or illegal conditions, MediaHaus will make reasonable adjustments agreed with the Client through alternative methods.
Delivery of Work
6.1 All work will be delivered within five (5) working days from the date of the shoot, unless otherwise agreed in writing.
6.2 Final media will be delivered via WeTransfer digital download link.
6.3 RAW image or video files are not provided unless expressly agreed in writing.
6.4 MediaHaus will retain files for 30 days after delivery, after which backup and storage are not guaranteed.
6.5 The project includes one (1) round of reasonable revisions to the delivered work. Additional revisions or re-edits requested by the Client will be billed at MediaHaus’s standard hourly revision rate.
6.6 Revision requests must be made within seven (7) days of delivery.
Copyright & Usage Rights
7.1 All media produced by MediaHaus remains the copyright property of MediaHaus under the Copyright, Designs and Patents Act 1988.
7.2 Upon full payment, the Client is granted a non-exclusive, non-transferable commercial licence to use the delivered media for its intended purpose (e.g., marketing, advertising, or internal use).
7.3 The Client may not sell, resell, or sublicense the media without written consent.
7.4 MediaHaus retains the right to use any material for its portfolio, social media, and marketing, unless the Client requests otherwise in writing prior to the shoot.
Confidentiality & Privacy
8.1 MediaHaus agrees to treat all confidential information and materials related to the Client’s business with discretion and not to disclose such information without permission, except as required by law.
Liability & Insurance
9.1 MediaHaus is fully insured for public liability and drone operations.
9.2 While all reasonable care is taken, MediaHaus is not liable for:
• Delays caused by weather, safety issues, or third parties
• Loss or damage to property or equipment
• Any consequential, indirect, or economic losses
9.3 In all cases, MediaHaus’s liability is limited to the total amount paid for the Services.
Force Majeure
10.1 MediaHaus will not be held liable for failure to perform due to circumstances beyond its control, including but not limited to adverse weather, illness, fire, accident, or government restrictions.
Governing Law
These Terms & Conditions are governed by and construed in accordance with the laws of Scotland. Any disputes will be subject to the exclusive jurisdiction of the Scottish courts.
Last Updated 5.11.25
*AutoFocusLuca & MediaHaus are both trading names of Luca Ogg as a Sole trader.*